Terms and Conditions
TERMS AND CONDITIONS
Article 1 – Definitions
In these terms and conditions, the following is understood as:
Cooling-off period: the period within which the consumer can make use of his right of withdrawal.
Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
Day: calendar day.
Long-term transaction: a distance contract relating to a series of products and/or services, of which the delivery obligation and/or purchase obligation is spread over time.
Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to him in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period.
Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers.
Distance contract: a contract whereby, within the framework of a system organized by the entrepreneur for the remote sale of products and/or services, up to and including the conclusion of the contract, exclusive use is made of one or more techniques for distance communication.
Technique for distance communication: means that can be used for concluding a contract without the consumer and entrepreneur being simultaneously present in the same space.
General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.
Article 2 – Identity of the Entrepreneur
Company name: Struik Shopping
Business address: Singel 12
E-mail: support@lurevalondon.nl
Chamber of Commerce number: 42039879
VAT identification number: NL869430646B01
Article 3 – Applicability
These general terms and conditions apply to every offer of the entrepreneur and to every concluded distance contract and order between entrepreneur and consumer.
Prior to the conclusion of the distance contract, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the conclusion of the contract where the terms and conditions can be inspected at the entrepreneur and that they will be sent free of charge upon request.
If the distance contract is concluded electronically, the text of these general terms and conditions may — in deviation from paragraph 2 — be made available electronically in such a way that the consumer can easily store them on a durable data carrier.
If, in addition to these general terms and conditions, specific product or service conditions also apply, paragraphs 2 and 3 apply accordingly and, in the event of contradiction, the consumer may rely on the provision that is most favorable to him.
If one or more provisions in these terms and conditions are wholly or partially void or are annulled, the contract and these terms and conditions will remain in force for the rest, and the relevant provision will be replaced by a provision that approaches the intention of the original as much as possible.
Unregulated situations and uncertainties about the interpretation of provisions will be assessed and explained according to the spirit of these terms and conditions.
Article 4 – The Offer
If an offer has a limited validity period or is made under conditions, this will be explicitly stated.
The offer is non-binding. Lureva London is entitled to change and adjust the offer.
The offer contains a complete and accurate description of the offered products and/or services, sufficiently detailed to allow a proper assessment by the consumer. Images are a truthful representation; obvious mistakes or errors do not bind the entrepreneur.
All images, specifications, and data are indicative and cannot give rise to compensation or dissolution. Lureva London cannot guarantee that displayed colors exactly match the actual colors of the products.
The offer clearly states the rights and obligations associated with acceptance, in particular:
the price, excluding customs clearance costs and import VAT; these additional costs and any amounts collected by the postal or courier service are for the account of the recipient;
any shipping costs;
the manner in which the contract is concluded and the actions required for this;
whether or not the right of withdrawal applies;
the method of payment, delivery, and execution;
the period for acceptance of the offer, respectively the period within which the price is guaranteed;
the rate for distance communication if this differs from the basic rate;
whether the contract is archived and, if so, how it can be consulted by the consumer;
the way in which the consumer can check and correct the data provided by him before concluding the contract;
any other available languages besides Dutch;
the codes of conduct under which Lureva London falls and how these can be consulted electronically;
the minimum duration in the case of a long-term transaction;
optional available sizes, colors, and materials.
Article 5 – The Agreement
The agreement is concluded at the moment of acceptance by the consumer of the offer and compliance with the conditions set.
If the consumer has accepted the offer electronically, Lureva London will immediately confirm receipt of the acceptance electronically. As long as this receipt has not been confirmed, the consumer may dissolve the agreement.
In the case of an electronically concluded agreement, Lureva London takes appropriate technical and organizational measures to secure the electronic transfer of data and ensures a secure web environment. In the case of electronic payment, appropriate security measures are observed.
Lureva London may — within legal frameworks — investigate whether the consumer can meet his payment obligations and all facts and factors that are important for responsibly entering into the agreement. If good grounds follow from this, SHOP NAME may, with reasons, refuse an order or attach special conditions.
Lureva London adds the following information to the product or service, on paper or in durable electronic form:
the visiting address where the consumer can go with complaints;
the conditions and manner of exercising the right of withdrawal, or a clear notification if excluded;
information about warranties and existing service after purchase;
the data mentioned in Article 4 paragraph 5, insofar as not already provided;
the termination requirements if the agreement lasts longer than one year or is of indefinite duration.
In the case of a long-term transaction, paragraph 5 only applies to the first delivery.
Every agreement is entered into under the suspensive condition of sufficient availability of the relevant products.
Article 6 – Right of Withdrawal
When purchasing products, the consumer has the right to dissolve the agreement for 14 days without giving reasons. The period starts on the day after receipt by the consumer or his designated representative.
During the cooling-off period, the consumer handles the product and packaging carefully; unpacking/using only insofar as necessary to determine the nature, characteristics, and functioning. In the case of withdrawal, the consumer returns the product — with all accessories and, if reasonably possible, in original condition and packaging — in accordance with the reasonable, clear instructions of Lureva London.
The consumer reports within 14 days after receipt in writing, by e-mail, that he makes use of the right of withdrawal and then sends the product back within 14 days. The consumer proves timely return shipment, for example with a shipping receipt.
If the consumer does not withdraw in time or does not return in time, the purchase is final.
Article 7 – Costs in Case of Withdrawal
When exercising the right of withdrawal, the return costs are for the account of the consumer.
Amounts already paid will be refunded by Lureva London as soon as possible, but no later than within 14 days after withdrawal, under the condition that the product has been received or the consumer has provided conclusive proof of complete return shipment.
Article 8 – Exclusion of Right of Withdrawal
SHOP NAME may exclude the right of withdrawal for products/services as mentioned below, provided this is clearly stated in the offer, or at least in good time before the conclusion of the agreement.
Exclusion is possible for products:
that have been manufactured according to the consumer’s specifications;
that are clearly personal in nature;
that cannot be returned due to their nature;
that can spoil or age quickly;
of which the price depends on fluctuations in the financial market over which Lureva London has no influence;
loose newspapers and magazines;
audio and video recordings and computer software of which the seal has been broken;
hygienic products of which the seal has been broken.
Exclusion is possible for services:
concerning accommodation, transport, restaurant business, or leisure activities on a specific date or during a specific period;
of which the delivery has started with the express consent of the consumer before the end of the cooling-off period;
concerning betting and lotteries.
Article 9 – The Price
During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for changes resulting from changes in VAT rates.
In deviation from paragraph 1, Lureva London may offer products or services whose prices are linked to fluctuations in the financial market and over which Lureva London has no influence, with variable prices. In that case, it will be stated that the listed prices are target prices.
Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only permitted if this has been stipulated and:
they are the result of statutory regulations or provisions; or
the consumer may terminate the agreement from the day on which the price increase takes effect.
The place of delivery is, in accordance with Article 5 paragraph 1 of the Dutch Turnover Tax Act 1968, the country where the transport begins. Delivery takes place outside the EU. Upon import, import VAT and/or customs clearance costs will be collected from the purchaser by the postal or courier service. Lureva London therefore does not charge VAT.
All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of such errors. In the case of printing and typesetting errors, Lureva London is not obliged to deliver the product according to the incorrect price.
Article 10 – Conformity and Warranty
Lureva London guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory provisions and regulations that apply on the date of the conclusion of the agreement. If agreed, Lureva London also guarantees that the product is suitable for use other than normal use.
A warranty provided by Lureva London, manufacturer, or importer does not affect the statutory rights and claims of the consumer.
Any defects or incorrectly delivered products must be reported in writing within 14 days after delivery. Return shipment of products must take place in the original packaging and in new condition.
The warranty period of Lureva London corresponds to the manufacturer’s warranty period. Lureva London is never responsible for the ultimate suitability for individual applications by the consumer, nor for advice regarding the use or application of products.
Warranty expires if:
the consumer has repaired/processed the products himself or has had this done by third parties;
the products have been exposed to abnormal circumstances, have been handled carelessly, or have been used contrary to instructions;
the defectiveness is wholly or partly the result of government regulations concerning the nature or quality of applied materials.
Article 11 – Delivery and Execution
Lureva London will observe the greatest possible care when receiving and executing orders.
The address that the consumer has made known to Lureva Londonis considered the place of delivery.
Orders will be executed as soon as possible, no later than within 30 days, unless a longer delivery period has been agreed. If delivery is delayed or cannot be carried out, wholly or partially, the consumer will receive notice no later than within 30 days. In that case, the consumer may dissolve the agreement free of charge and is entitled to repayment within 14 days.
If delivery of an ordered product proves impossible, Lureva London will make an effort to deliver a replacement item. When a replacement item is delivered, this will be clearly stated. Return costs in the case of replacement are for the account of Lureva London.
The risk of damage and/or loss of products rests with Lureva London until the moment of delivery to the consumer or his representative, unless expressly agreed otherwise.
Article 12 – Long-Term Transactions: Duration, Termination, and Extension
Termination
The consumer may terminate an agreement for an indefinite period, which aims at the regular delivery of products or services, at any time with due observance of a notice period of a maximum of one month.
The consumer may terminate an agreement for a fixed period, which aims at the regular delivery of products or services, at any time at the end of the fixed duration with due observance of a notice period of a maximum of one month.
The consumer may always terminate the agreements mentioned in paragraphs 1 and 2:
at any time and not limited to a specific time or period;
in the same manner as they were entered into;
with the same notice period as Lureva London has stipulated for itself.
Extension
A fixed-term agreement may not be tacitly extended or renewed, except:
subscriptions to daily, news, and weekly newspapers that are tacitly extended for a maximum of three months, with a notice period of one month;
agreements that are tacitly extended for an indefinite period, whereby the consumer may terminate at any time with a notice period of a maximum of one month, or three months if delivery takes place less than once per month.
Trial or introductory subscriptions automatically end after the agreed period.
Duration
If an agreement lasts longer than one year, the consumer may terminate at any time after one year with a notice period of a maximum of one month, unless reasonableness and fairness oppose this.
Article 13 – Payment
Insofar as not otherwise agreed, amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period, Article 6 paragraph 1. In the case of a service, the period starts after confirmation of the agreement.
The consumer is obliged to report inaccuracies in provided or stated payment details immediately.
In the case of non-payment, Lureva London has, subject to legal restrictions, the right to charge the consumer reasonable collection costs.
Article 14 – Complaints Procedure
Complaints about the execution of the agreement must be submitted to Lureva London in writing within 7 days after discovery, fully and clearly described.
Within 14 days after receipt of the complaint, the consumer will receive a response. If handling requires more time, the consumer will receive a confirmation of receipt within 14 days with an indication of the period.
If the complaint cannot be resolved by mutual consultation, a dispute arises that is eligible for the dispute procedure.
A complaint does not suspend the obligations of the consumer, unless Lureva London indicates otherwise in writing.
If a complaint is found to be justified, Lureva London will, at its choice, replace or repair the products free of charge.
Article 15 – Disputes
Agreements between Lureva London and the consumer to which these terms and conditions relate are exclusively governed by Dutch law, even if the consumer lives abroad.
Article 16 – CESOP
In connection with the measures introduced from 2024 regarding the Act amending the Dutch Turnover Tax Act 1968, implementation of the payment services directive, and the implementation of the central electronic system for payment information, CESOP, payment service providers may register data in the European CESOP system.
